Frequently asked questions, answered by the Georgina Yvonne team
Frequently Asked Questions
You Asked, We Answered
Where do you deliver to?
Georgina Yvonne delivers worldwide.
Do you take a deposit for bespoke orders?
Yes, we take a 25% non refundable deposit for bespoke orders. The 25% deposit will only be due once we begin the CAD process. The initial design, sketches and render creation is free of charge and as many sketches/renders can be created beforehand. We will only go ahead with CAD designs and the 25% deposit once you are happy with your initial design.
When will my order be delivered?
Please allow 8-12 weeks for pre-order pieces, 1 week delivery for ready to ship engagement rings, and ready to ship jewellery, and 4-6 weeks production/delivery for made to order engagement rings and bespoke designs. Please note, this is subject to change based on production timeframes - please refer to the delivery timer shown on each individual product page.
Can I request a custom order?
Yes, custom orders (bespokes) are always available by request. Please contact georgina@georginayvonne.com if you would like to request a bespoke piece.
What payment methods do you accept?
Georgina Yvonne accepts credit/debit cards (including American Express), Apple Pay and Klarna.
Where can I leave a review?
Reviews are always welcome, and one can be left as a Facebook review on our page or via Google business review.
Should I regularly clean my jewellery?
Yes, it's always good to clean your jewellery regularly; however, Georgina Yvonne does provide an annual free clean and polish for each purchase. Please contact georgina@georginayvonne.com if you require this service.
Do you sell gift cards?
Not currently; however, we do offer exclusive discounts in our newsletter and during promotional seasons.